|
It is important to note that if despite our collaborators' and our best efforts there is a complaint regarding your reservation or any other service provided by our office (e.g. accommodation, excursions etc.), you should inform us by e-mail at management@athenatravel.gr or by calling us directly at 0030 2287021627, while you are still on your trip, so that we can deal immediately with any problem or complaint that you may have.
If you have any complaint that you would like to express after your departure and within a month after your return, please e-mail us at management@athenatravel.gr so that we can check on it, assess it and reply accordingly.
However, please note that any complaint not expressed or mentioned to our company or to our collaborators during your trip, will always be at our own discretion to accept or not.
In case a complaint or problem is not mentioned to our company within the period stipulated and a satisfactory solution is not given, or in case the solution of a dispute is sought through the courts, you shall acknowledge that any agreement/ collaboration between you and our company is exclusively subject to Greek law, and the Courts of Syros have exclusive jurisdiction.
Nevertheless, your comments and views about our services and the accommodation suggested will be very useful and much appreciated so that we can work on any potential weaknesses and also improves the level and completeness of our services.
We look forward to hearing your opinion. |